FAQ

  1. When will I receive my order? As soon as receipt of your payment has been received it takes our team 24 hours to process your order and get it under way. Most of the time this will be processed within 48 hours and if you’re based in Australia you will receive your order within 5 Business Days, or if you’ve purchased from overseas, allowing for international processing bumps this up to 10 Business Days. In the vary rare case something funky happens as a result of our shipping carrier (Australia Post) we’ll do our best to let you know as soon as we know (or please, let us know!) and we’ll chase it down as fast as we can.
  2. Shipping times: Shipping times vary on country of delivery. All deliveries will take slightly longer to deliver due to COVID-19 limitations on national and international delivery times and to make up for these delays we’re now offering FREE shipping Australia wide with a flat rate of $25 for all international orders. Please note: our standard delivery times are now much longer due to COVID-19 impacts on domestic and international shipping. Please click here to view up to date details by our courier of choice: Australia Post.
  3. Order updates: Once receipt has been received, all orders are processed within 24 hours to ensure there’s limited impact on current delivery times, however as we use Australia Post this is also dependent on their timeframes (please read above). Tracking numbers will be sent for eligible orders. If you’d like to ask about your delivery, please fill out the Contact form and we’ll reply within 48 hours.
  4. Are the books stocked by AM8 International text books and/or can they be used for multipurpose? That’s exactly how the books are designed! You’ll notice we stock ‘academic’ texts that have a more scientific twist and their content is ideal for courses and curriculum models that range from high school sport programs, tertiary undergraduate courses, or to coach education frameworks, all the way to current or former athletes, players, coaches and parents with a sports performance interest. Our academic range centres on elite research, whilst our general range centres on performance to take away the ‘quantity’ from athletes’ schedules, replacing this with ‘quality’ in the palm of their hands.
  5. Where are you located? AM8 International is based on the Gold Coast, QLD, Australia. However, we are a distributed team with our Printers based in the U.S. All orders are sent directly from the Gold Coast, Australia as we inspect each printing batch personally. However, if you do experience a quality issue please get in touch with the Team for a quick resolution.
  6. Custom fees? For orders outside Australia, any additional fees associated with delivery, including Taxes and Custom fees, are the buyers responsibility and will be charged accordingly.
  7. Is it possible to participate in one of Dr. Berge’s coaching sessions? With limited times and places available, please complete our contact form, or if performance specific, head to appointments, where you will then be advised of availabilities. Please note in-person appointments are currently restricted to the SE whilst video-based analyses remain open internationally.
  8. I’m interested in becoming a published author, how does this work? Simply submit an enquiry after reading our publishing options in detail with the option that’s right for you. This remains a limited service, so please understand at this time if it isn’t the answer you’re after, this most often is the result of this service yet to be expanded whilst we continue to focus on our distribution. That said, if you do receive the answer you’re looking for, please be prepared to send a thorough proof through upon request and allow for 3-6 Weeks for an initial turn-around prior to a further 2 Months to have your Book copies in your hands!
  9. Why can’t I read more about coaching and performance? Currently AM8 International’s larger focus is our publishing of primarily Dr. Berge’s work and our niche area. Dr. Berge has limited availabilities at this time, but as time permits we will move to include a more thorough program, alternatively, head to Book Me at Topicthread to sneak in a quick Q & A which are limited.
  10. How do I check my order or previous purchase history? For any details about your account, simply login to My Account where your personal details are available. Please feel welcome to update these or download copies of your purchase history and/or receipts directly from your very own account.
  11. How do I access the Health Gallery? If you’ve purchased The Secrets to Optimal Wellbeing, all new editions can use the Health Gallery as a point of reference for images inside the text. Simply request your own unique code to be granted access along with your purchase receipt number.
  12. I have a question that isn’t listed, how can I reach out and ask directly? Please contact us here and we’ll get back to you within 48 hours.